Refund Policy

Last updated: January 25, 2026

At Trip Culture, we want you to be completely satisfied with your bookings. This Refund Policy outlines the terms and conditions under which refunds are processed for various services booked through our platform. Please read this policy carefully before making a booking.

1. General Refund Guidelines

All refund requests are subject to the specific terms and conditions of the service provider (hotels, airlines, tour operators, etc.) and the cancellation policy applicable at the time of booking.

Refunds are processed based on the cancellation timeline and the type of service booked. The amount refunded depends on when the cancellation is made relative to the travel date.

Trip Culture acts as an intermediary and facilitates refunds according to supplier policies. We do not control third-party refund terms but advocate on your behalf.

2. Refund Eligibility

✓ Eligible for Full Refund

  • • Cancellation by Trip Culture or service provider
  • • Service not provided as described
  • • Force majeure events (natural disasters, government restrictions)
  • • Technical errors resulting in duplicate bookings

⚠ Partial Refund Conditions

  • • Cancellation within specified notice period
  • • Change in travel plans with advance notice
  • • Medical emergencies with valid documentation
  • • Downgrade of services by provider

✗ Non-Refundable Situations

  • • No-show without prior cancellation
  • • Cancellation after cut-off date
  • • Promotional or discounted bookings (unless stated otherwise)
  • • Personal reasons without valid documentation

3. Refund Timeline by Service Type

Tour Packages

30+ days before departure:90% refund

15-29 days before departure:50% refund

7-14 days before departure:25% refund

Less than 7 days:No refund

Hotel Bookings

48+ hours before check-in:Full refund

24-48 hours before check-in:50% refund

Less than 24 hours:No refund

*Subject to hotel's individual cancellation policy

Flight Bookings

Flight refunds are governed by airline-specific policies. Refund amounts vary significantly based on:

  • • Ticket type (refundable vs non-refundable)
  • • Fare class and booking conditions
  • • Time of cancellation relative to departure
  • • Airline's terms and conditions

Note: Most economy tickets are non-refundable. We recommend purchasing refundable tickets or travel insurance for flexibility.

Activities & Experiences

72+ hours before activity:Full refund

24-72 hours before activity:50% refund

Less than 24 hours:No refund

4. Refund Processing Time

Once your cancellation is approved, refunds are processed within 7-14 business days. The actual credit to your account may take an additional 5-7 business days depending on your bank or payment provider.

💳

Credit/Debit Cards

5-10 business days after processing

🏦

Bank Transfer

7-14 business days after processing

📱

Digital Wallets

3-7 business days after processing

💰

Trip Culture Credits

Instant credit to your account

5. How to Request a Refund

Step 1: Cancel Your Booking

Log in to your account and navigate to 'My Bookings'. Select the booking you wish to cancel and click 'Cancel Booking'.

Step 2: Submit Refund Request

Fill out the refund request form with your reason for cancellation and any supporting documents (if applicable).

Step 3: Wait for Approval

Our team will review your request within 2-3 business days and notify you of the approval status via email.

Step 4: Receive Refund

Once approved, the refund will be processed to your original payment method within the specified timeline.

6. Special Circumstances

🏥 Medical Emergencies

In case of medical emergencies, a full or partial refund may be granted upon submission of valid medical certificates from a registered healthcare provider. Documentation must be submitted within 48 hours of cancellation.

🌪️ Natural Disasters & Force Majeure

If your travel is affected by natural disasters, political unrest, or government-imposed restrictions, we will work with service providers to facilitate full refunds or alternative travel dates at no additional cost.

✈️ Flight Cancellations by Airlines

If your flight is cancelled by the airline, you are entitled to a full refund or rebooking as per airline policy. We will assist you in claiming your refund from the airline.

7. Service Fees & Deductions

The following deductions may apply to your refund amount:

  • • Transaction Fees: Payment gateway charges (2-3% of booking amount) are non-refundable
  • • Service Charges: Trip Culture service fee (if applicable) may be deducted
  • • Supplier Fees: Third-party cancellation charges as per their policy
  • • Currency Conversion: Exchange rate fluctuations may affect refund amount

8. Trip Culture Credits

As an alternative to monetary refunds, you may opt to receive Trip Culture Credits. Credits offer several advantages:

  • • Instant Processing: Credits are added to your account immediately
  • • Bonus Value: Receive 110% of your refund amount as credits
  • • No Expiry: Credits never expire and can be used anytime
  • • Flexible Usage: Apply to any future booking on Trip Culture

Need Help with Refunds?

If you have questions about our refund policy or need assistance with a refund request, please contact our customer support team:

Email: refunds@tripculture.com

Call Us: +91 93177 14440

Address: Manali, Himachal Pradesh, India

Support Hours: Monday - Sunday, 9:00 AM - 9:00 PM IST

Important Reminder

This refund policy is subject to change. We recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. All refund requests are processed fairly and in accordance with applicable laws and service provider terms.